Vodafone Qatar Announces Multiple Job Vacancies Location: Doha, Qatar | Industry: Telecommunications, Technology, Digital Services and Financial Services

Vodafone Qatar has announced multiple career opportunities for experienced professionals across operations, information technology, digital insurance, financial services, risk management and service delivery. The vacancies cover leadership, managerial and technical positions, offering opportunities for candidates with relevant academic qualifications and professional experience to explore careers in Qatar’s telecommunications and digital-services sector.

The available positions include Operations Lead, IT Transformation Program Manager, Senior Specialist – Digital Insurance, IT Operations Senior Engineer, and GRC Lead – Digital Financial Services. The roles require a combination of operational leadership, project management, telecommunications technology, insurance product development, IT service management and governance, risk and compliance expertise.

Candidates interested in these opportunities should review the individual job descriptions and qualification requirements before submitting an application through Vodafone Qatar’s official recruitment channel.

About Vodafone Qatar

Vodafone Qatar P.Q.S.C. provides a comprehensive range of telecommunications and technology services, including voice, messaging, mobile data, fixed communications, Internet of Things (IoT) and managed information and communications technology (ICT) services for individual consumers and businesses.

The company began commercial operations in 2009. According to the company information provided in the vacancy source, Vodafone Qatar was serving approximately 2.2 million mobile customers as of 31 December 2025.

Vodafone Qatar has also played a role in the development of the country’s telecommunications infrastructure, including the deployment of commercial 5G services and the expansion of its fixed network. Its services support consumers, businesses and various digital developments across Qatar.

The company’s focus on digital infrastructure, technology and connectivity provides the context for its recruitment across operational management, IT transformation, digital financial services and related professional fields.

1. Operations Lead

Operations & Logistics

Operations Lead

Doha, Qatar

Experience required: 8–12 years

Job Overview

Vodafone Qatar is seeking an experienced Operations Lead to manage end-to-end eShop operations, order fulfilment, delivery networks and logistics performance. The role focuses on building efficient operating processes covering the complete order lifecycle, from order placement and dispatch to returns, exchanges, refunds and dispute resolution.

The successful candidate will be responsible for operational workflows, standard operating procedures, service-level agreements, courier partnerships, third-party logistics providers and last-mile delivery strategies. The position also involves working closely with technology, product, marketing, finance, customer care and other internal teams to ensure a consistent customer experience.

This role is suited to professionals with substantial experience in e-commerce, fulfilment operations, logistics management and operational cost optimisation.

Key Responsibilities

• Design and implement end-to-end operational workflows for order fulfilment, delivery, returns, exchanges and dispute resolution.
• Define and manage standard operating procedures (SOPs) and service-level agreements (SLAs) throughout the order lifecycle.
• Identify, onboard and manage courier companies and third-party logistics (3PL) partners to support national coverage and express delivery services.
• Negotiate commercial terms, service-level agreements and performance-related penalty or reward frameworks with logistics partners.
• Conduct regular reviews of courier and logistics partner performance.
• Develop and lead the fulfilment operating model, including warehousing, packing and last-mile delivery strategies.
• Work with Technology and Product teams to implement order routing, tracking and automated SLA monitoring.
• Oversee day-to-day eShop operations, including the management of delivery delays, returns to origin (RTOs), cancellations and other exceptions.
• Improve delivery performance and service quality through data analysis and operational optimisation.
• Evaluate the operational return on investment of promotions and marketing campaigns in collaboration with Category and Marketing teams.
• Reduce cost per order through operational efficiencies and route optimisation.
• Coordinate with Category, Seller, Customer Care, Finance, Legal and Technology teams to support seamless order fulfilment.
• Represent the operations function in trading reviews, performance meetings and leadership discussions.

Qualifications and Experience

Applicants should meet the following requirements:

• A bachelor’s degree in Operations Management, Engineering or Business Administration.
• A master’s degree is an advantage.
• Approximately 8–12 years of experience in eShop, e-commerce, logistics or fulfilment operations.
• Experience in the GCC or comparable regulated markets is preferred.
• Proven experience managing end-to-end order fulfilment, last-mile delivery and returns.
• Strong experience managing courier companies and third-party logistics providers through SLA-based performance systems.
• Demonstrated responsibility for logistics management and operational cost optimisation.
• Experience designing scalable fulfilment models or warehouse-led delivery frameworks.
• Practical experience using operational dashboards, tracking systems and performance analytics.
• PMP or PRINCE2 project management certification is an advantage.

Who Should Apply?

Professionals with a background in e-commerce operations, logistics, distribution, delivery management or fulfilment strategy may consider this opportunity if their experience matches the requirements. Candidates should be prepared to demonstrate their ability to manage operational costs, delivery performance, partner relationships and customer-service outcomes.

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2. IT Transformation Program Manager

IT & Project Management

IT Transformation Program Manager

Doha, Qatar

Experience required: 10–15 years

Job Overview

Vodafone Qatar is looking for an experienced IT Transformation Program Manager to oversee complex technology programmes and projects. The role involves managing project scope, budgets, resources, risks, timelines, quality standards and stakeholder expectations while ensuring that project outcomes align with business objectives.

The selected professional will be accountable for programme delivery and governance, working with internal teams, external vendors, technology partners and senior stakeholders. The position requires a strong understanding of IT transformation, telecommunications systems, application development and project management methodologies.

The role is particularly relevant to candidates who have managed large-scale, integrated and customer-facing technology systems in telecommunications or related industries.

Key Responsibilities

• Manage and take accountability for the delivery of assigned programmes and projects within agreed timelines, budgets and quality standards.
• Ensure project outcomes meet customer-satisfaction requirements and defined business objectives.
• Manage project scope, schedules, resources and budgets.
• Identify potential project risks, assess their impact and implement mitigation measures.
• Address issues proactively and maintain effective change-control procedures.
• Ensure that project deliverables meet established quality requirements.
• Establish and maintain governance mechanisms for programme oversight.
• Monitor programme progress, track milestones and prepare regular status reports.
• Implement monitoring systems to evaluate project performance and identify delivery issues.
• Provide updates to stakeholders according to agreed reporting schedules.
• Manage relationships with internal project teams, external vendors and technology partners.
• Align supplier contributions with project objectives and delivery expectations.
• Identify opportunities to maximise the business benefits of assigned projects.
• Work with department heads and relevant stakeholders to improve project outcomes.
• Review existing processes and identify opportunities to streamline workflows and improve efficiency.
• Manage complex projects involving multiple teams and stakeholders.
• Ensure that project delivery supports the organisation’s broader technology and business strategies.
• Perform additional projects or duties assigned by the line manager.

Qualifications and Experience

Candidates should possess:

• A bachelor’s degree in Information Technology or an equivalent discipline.
• A master’s degree in technology is an advantage.
• Approximately 10–15 years of relevant experience in IT transformation.
• Strong technical understanding of telecommunications systems, architecture and solutions; experience in the telecommunications sector is preferred.
• At least five years of project management experience.
• Three to five years of experience delivering large, complex and integrated customer-facing systems.
• Experience managing partners and vendors, including outsourcing and insourcing arrangements.
• Familiarity with different vendor engagement models.
• Understanding of total cost of ownership for assigned projects.
• In-depth knowledge of the full IT application development lifecycle and relevant delivery methodologies.
• Experience building partnerships and negotiating with third parties to support project delivery.
• PMP or PRINCE2 certification.

Who Should Apply?

This position may suit senior IT project managers, transformation managers and technology programme leaders with experience delivering complex projects. Candidates should highlight their experience in telecommunications technology, application development, vendor management, programme governance and measurable project outcomes.

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3. Senior Specialist – Digital Insurance

Digital Insurance & Financial Services

Senior Specialist – Digital Insurance

Doha, Qatar

Relevant degree and recognised insurance qualification required

Job Overview

Vodafone Qatar is recruiting a Senior Specialist – Digital Insurance to lead the assessment, development and delivery of customer-focused digital insurance products and services.

The role centres on designing insurance propositions that can be delivered through digital channels. Responsibilities include product prioritisation, customer journey development, business requirements, partner management, commercial negotiations and monitoring product performance.

The successful candidate will coordinate with insurers and internal teams, including Legal, Compliance, Risk, Technology, Finance, Operations, Marketing and Customer Care. The position also requires an understanding of insurance regulations, customer-protection requirements and the division of responsibilities between a distributor and an insurer.

This opportunity is relevant to professionals with experience in insurance products, digital distribution, financial services, business development or insurance operations.

Key Responsibilities

• Lead the assessment, development and delivery of customer-focused digital insurance propositions.
• Manage product prioritisation and proposition design.
• Define business requirements and customer journeys.
• Prepare recommendations concerning product launch readiness.
• Identify and evaluate potential insurance partners, technology providers and other relevant organisations.
• Develop and maintain relationships with insurers and technology partners.
• Lead commercial negotiations covering product terms, commissions, service levels and partner responsibilities within approved authority limits.
• Monitor business performance across customer acquisition, conversion, revenue, customer retention, service quality and partner delivery.
• Establish operating procedures for sales, policy servicing, complaints, renewals, cancellations and claims coordination.
• Ensure that business activities comply with applicable insurance regulations, internal policies and customer-protection requirements.
• Maintain appropriate operational controls and governance arrangements.
• Establish clear accountability between distribution activities and responsibilities retained by insurers.
• Ensure that responsibilities relating to underwriting, pricing, reserving and claims liability remain appropriately allocated.
• Coordinate with Legal, Compliance, Risk, Technology, Finance, Operations, Marketing and Customer Care teams.
• Identify and escalate regulatory, operational, commercial and customer-related risks.
• Exercise the authority to pause activities where material control gaps are identified, as specified in the role description.
• Prepare management reports, business cases and decision papers.
• Recommend corrective action where performance or delivery falls below expectations.
• Act as the principal business owner for day-to-day decisions within the approved strategy, budget, delegated authority and governance framework.

Qualifications and Experience

The vacancy description specifies the following qualifications:

• A bachelor’s degree in Business Administration, Insurance, Finance, Law or another relevant discipline.
• A recognised professional insurance qualification at certificate level or above.
• Examples of acceptable qualifications include Cert CII, Insurance Institute Licentiate or an equivalent recognised qualification.

The provided job description does not specify a minimum number of years of professional experience for this position. Applicants should therefore review the official vacancy details for any additional requirements before applying.

Who Should Apply?

Candidates with experience in insurance product development, digital insurance distribution, customer acquisition, insurer partnerships, insurance operations or financial-services compliance may find the role relevant. Applicants should emphasise their understanding of insurance products, commercial negotiations, customer journeys and regulatory controls.

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4. IT Operations Senior Engineer

IT Operations & Telecommunications

IT Operations Senior Engineer

Doha, Qatar

Bachelor’s degree in IT or Telecommunications

Job Overview

Vodafone Qatar is seeking an experienced IT Operations Senior Engineer to support end-to-end service management, technical incident resolution and service quality across its IT environment.

The role involves managing service-related activities, supporting major incident reviews, identifying root causes and ensuring that remedial actions are completed within agreed timelines. The successful candidate will work across technical and business teams to maintain service continuity, improve customer experience and support transformation initiatives.

The position requires strong technical knowledge of Oracle telecommunications systems, including Business Support Systems (BSS) and Operations Support Systems (OSS), alongside experience in IT operations, enterprise applications, middleware and service management processes.

Candidates with relevant experience in telecom IT systems, incident management, technical support and IT service management may be suited to this position.

Key Responsibilities

• Manage end-to-end service management activities and assess the commercial impact of changes to service interfaces.
• Contribute to post-incident reviews following major service disruptions.
• Ensure incident reviews are documented appropriately in the problem-management system.
• Identify root causes and establish remedial actions to prevent recurring issues.
• Track corrective actions through to completion within agreed timescales.
• Support large-scale programmes that require coordination among multiple end-to-end service managers.
• Work proactively within service-transition environments.
• Apply and adapt ITIL-aligned processes and tools to meet commercial, governance and contractual requirements.
• Lead and coordinate service management teams within an IT operations framework.
• Support governance and control activities for benefits-driven projects.
• Identify underlying service problems across Vodafone’s IT network.
• Implement improvements intended to enhance the customer experience.
• Maintain the quality of routine business operations while supporting technology transformation.
• Serve as a subject-matter expert in end-to-end service management and relevant technical domains.
• Maintain effective service management communication plans.
• Maintain databases of known errors and workarounds.
• Mentor new team members and provide training on team processes, procedures and operational responsibilities.
• Manage technical incidents from identification through resolution, in line with service-level agreements and service expectations.

Qualifications and Technical Skills

Applicants should have:

• A bachelor’s degree in Information Technology or Telecommunications from a recognised university.
• Expert knowledge of Oracle Stack components used in telecommunications BSS environments.
• Experience with systems such as CRM, BRM, ASAP, AIA and UIM.
• Expertise in the development and support of ERP, middleware, data warehouse (DWH), operational data store (ODS) and big data applications.
• Knowledge of OSS and BSS technology domains.
• Experience with Oracle Service Bus and API Gateway.
• TOGAF, ITIL or a similar certification.
• Strong analytical and problem-solving skills.

Who Should Apply?

The position is particularly relevant to experienced telecom IT engineers, service management professionals, enterprise application specialists and technical operations experts. Candidates should clearly demonstrate their experience in incident management, Oracle telecommunications systems, application support, service governance and cross-functional technical coordination.

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5. GRC Lead – Digital Financial Services

Governance, Risk & Compliance

GRC Lead – Digital Financial Services

Doha, Qatar

Experience required: 8–12 years

Job Overview

Vodafone Qatar is seeking a Governance, Risk and Compliance (GRC) Lead for its Digital Financial Services activities. The position involves establishing and maintaining governance frameworks, risk policies, compliance procedures and control standards across financial technology initiatives.

A major component of the role is credit-risk governance for digital lending products. This includes overseeing credit policies, underwriting rules, affordability assessments, exposure limits, portfolio performance, collections-risk oversight and early-warning indicators.

The successful candidate will work closely with Product, Technology, Finance, Legal, Anti-Money Laundering and Countering the Financing of Terrorism (AML/CFT), Fraud, Operations and external partners. The role also involves supporting regulatory submissions, audits, licensing requirements and management reporting.

This opportunity is relevant to professionals with backgrounds in credit risk, digital lending, banking, financial technology, payments, compliance or other regulated financial-services businesses.

Key Responsibilities

• Act as the central GRC point of contact across Product, Technology, Finance, Legal, AML/CFT, Fraud, Operations and external partners.
• Develop and maintain risk, compliance and governance frameworks.
• Establish policies, procedures and control standards for financial technology initiatives.
• Lead end-to-end credit-risk governance for lending products.
• Manage credit policies, underwriting processes and credit decision rules.
• Oversee affordability assessments, exposure management and stacking controls.
• Manage exceptions and establish appropriate approval procedures.
• Oversee collections-related risks and monitor portfolio performance.
• Track approval rates, delinquency, roll rates, non-performing loans (NPLs), losses, recoveries and vintage performance.
• Monitor early-warning indicators and recommend corrective action where required.
• Establish risk appetite, credit limits, escalation triggers and exception-governance procedures.
• Prepare management reports relating to lending products and credit-risk performance.
• Work with Product and Technology teams to integrate credit-risk, fraud, compliance, consent and regulatory controls into customer and merchant journeys.
• Conduct compliance-risk assessments for new products, partnerships, customer journeys, marketing communications and operating procedures.
• Establish fraud-control, transaction-monitoring, incident-management and escalation requirements in coordination with relevant teams.
• Coordinate regulatory readiness and licensing submissions.
• Prepare policy documentation, regulatory reports, audit trails and inspection materials.
• Support responses to supervisory authorities and regulatory enquiries.

Qualifications and Experience

Candidates should meet the following requirements:

• A bachelor’s degree in Finance, Accounting, Business Administration, Law, Economics or a related discipline.
• A postgraduate qualification, such as an MBA or a master’s degree in Risk or Finance, is an advantage but not essential.
• Professional certifications such as CAMS, FRM, CRCM or equivalent risk and compliance qualifications are desirable.
• Approximately 8–12 years of experience in credit risk, lending risk, risk governance or regulatory roles.
• Relevant experience in FinTech, banking, consumer finance, payments or another regulated financial-services business.
• Strong practical experience in digital credit or lending risk.
• Knowledge of underwriting, affordability assessment, exposure management and portfolio monitoring.
• Experience with delinquency management, collections oversight and loss-performance analysis.
• Strong understanding of regulatory compliance, risk frameworks, policy development and control design.
• Experience maintaining risk registers and preparing management reports.
• Working knowledge of AML/CFT, sanctions, electronic know-your-customer (e-KYC), fraud-risk management, transaction monitoring and consumer-protection requirements.
• Experience supporting licensing applications, regulatory submissions, inspections, audits or supervisory engagement.

Who Should Apply?

Experienced risk managers, credit-risk specialists, compliance professionals and financial-services governance leaders may consider this position if their experience aligns with the stated requirements. Candidates should highlight their experience in digital lending, credit-risk controls, portfolio monitoring, regulatory compliance and financial technology.

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Vodafone Qatar Job Vacancies: Summary Table

Job Title	Location	Experience / Key Requirement	Application
Operations Lead	Doha, Qatar	8–12 years in eShop, e-commerce, logistics or fulfilment operations	APPLY NOW
IT Transformation Program Manager	Doha, Qatar	10–15 years in IT transformation; project management experience	APPLY NOW
Senior Specialist – Digital Insurance	Doha, Qatar	Relevant bachelor’s degree and recognised insurance qualification	APPLY NOW
IT Operations Senior Engineer	Doha, Qatar	IT/Telecommunications degree; Oracle BSS/OSS and service management expertise	APPLY NOW
GRC Lead – Digital Financial Services	Doha, Qatar	8–12 years in credit risk, lending risk, risk governance or regulatory roles	APPLY NOW